Thank you for shopping at AV Web Pix. We value your trust and aim to provide genuine antivirus software licenses with reliable service. Please read this Refund and Returns Policy carefully before making a purchase.
AV Web Pix sells digital products, including antivirus software licenses and activation keys. These products are delivered electronically via email or directly on the website after successful payment.
Due to the digital nature of these products, physical returns are not applicable.
Refunds may be approved only under the following conditions:
The license key provided is invalid or non-functional
The incorrect product or license type was delivered due to an error from our side
A duplicate or accidental payment was made for the same order
Technical activation issues that our support team is unable to resolve
All refund requests must be submitted within 7 days from the date of purchase.
Refunds will not be provided in the following situations:
Change of mind after purchase
Product has been successfully activated
Incompatibility with system requirements not mentioned on the product page
Failure to read the product description before purchase
Delays caused by customer’s email or device issues
Requests made after the refund eligibility period
To request a refund, please contact our support team with the following details:
Order ID
Registered email address
Reason for refund
Screenshots or error details (if applicable)
📧 Email: support@avwebpix.com
Our team will review your request within 2–5 business days.
Approved refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your payment provider
Transaction or payment gateway fees (if any) may be non-refundable
If your purchase includes a subscription with auto-renewal:
You must cancel the subscription before the renewal date
No refunds will be issued once the renewal payment is successfully processed
Initiating a chargeback without contacting AV Web Pix support may delay resolution. We recommend contacting us first so we can assist you promptly.
AV Web Pix reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.
If you have questions about this policy, please contact us:
AV Web Pix
📧 Email: support@avwebpix.com
🌐 Website: www.shop.avwebpix.com
AV Web Pix provides genuine antivirus software and digital security solutions to protect your devices from viruses, malware, ransomware, phishing, and online threats. We deliver fast, secure, and reliable licenses at affordable prices.